CM General Inquiry Form v1.1

General Enquiry Form

We will process your request within one business day of receiving it. Please complete the required sections outlined in the form so we can assist you properly.

Note: 
Only one type of request can be sent with each form.
If you are on a temporary/casual assignment and would like to report absenteeism or upcoming leave requirements or discuss your rostered shifts,  please click here and use the contact details to call your assigned branch.
For immediate attention, please get in touch with us at 1300 853 100.

Your Details
Name
Enter your full name (First Name Last Name)
This question is required
Enter your full name (First Name Last Name)
Email
Enter your email address
Please enter a valid email
Enter your email address
Phone Number
Enter your best contact number
This question is required
Enter your best contact number
Client Name
Enter your assigned client's name
This question is required
Enter your assigned client's name
What is your Candidate No?
Your candidate number can be located on your Pay Advice (under the logo on the top right-hand side)
This question is required
Your candidate number can be located on your Pay Advice (under the logo on the top right-hand side)
Request type
Select the respective request type
Pay/Timesheet Query
Superannuation Query
Change of address
Change of Bank, Superannuation or Tax Account
Pay Advice Request
Leave Request
Separation Certificate Request (Centrelink)
Employment Certificate Request
Salary Sacrifice Request
Online Timesheet – Password Reset
This question is required
Select the respective request type
Comments
Please advise on your query
This question is required
Please advise on your query
Submit

Change of Address 
Current Postal Address
Street*
City/Suburb
State*
Zip/Post Code*
Country*
This question is required
New Postal Address
Street*
City/Suburb
State*
Zip/Post Code*
Country*
This question is required
Effective Date
/
/
Please enter a valid date
Signature 
Sign here
This question is required

Change of Bank, Superannuation or Tax Account

Note: Please be aware that you receive an email with a form to your nominated email address, which you must complete and submit.  Once submitted, our Payroll system will be automatically updated for future payments and contributions
Please select the details you would like to update
Select your option
This question is required
Select your option

Superannuation Query

Note: Chandler Macleod processes all Superannuation contributions for PAYG candidates 28 days after the end of the previous month as per the SGC legislation.  

If you would like to update your Superannuation Choice Fund please complete the following questionnaire.  Our Customer Support Team will send you an email with a form for you to complete.  Once you have submitted the form, your details will automatically then be updated in our Payroll System. 
Is this about superannuation payments?
Yes
No
Please choose an answer
Have you changed your nominated superannuation account recently?
Yes
No
Please choose an answer

Salary Sacrifice Details 
Please click on the following link to complete the Salary Sacrifice Agreement form.

Click on the following link to complete the Salary Sacrifice Superannuation form.
Superannuation Salary Sacrifice Agreement form

Click on the following link to complete the Product Salary Sacrifice form.
Product Salary Sacrifice Agreement form


Leave Request Details

Note: This form should only be completed by employees with a Max Term Contract or Permanent On-hire status who have leave entitlements. If you are applying for Family Violence Leave, regardless of your engagement status, please select "Other" under 'Reason for Leave' and specify 'Family Violence Leave' in the Comments section.

Reason for Leave
Annual Leave
Compassionate Leave
Jury Duty
Paid Carer Leave
Unpaid Carer Leave
Personal Sick Leave
Rostered Day Off (RDO)
Other
This question is required
First day of Absence
/
/
Please enter a valid date
Last day of Absence
/
/
Please enter a valid date
Please specify which date you are not rostered
/
/
Please select Yes below if you want to enter another non-rostered day
Yes
No
Upload any supporting images or documents 
Attach any supporting document if required
Choose a file
Attach any supporting document if required
Signature
Sign here
This question is required

Pay Advice Request
Select the pay period
Choose the pay cycle for your pay slip request (only for this year)
This question is required
Choose the pay cycle for your pay slip request (only for this year)
Enter the start date of the pay period
/
/
Please enter a valid date
Enter the end date of the pay period
/
/
Please enter a valid date
Signature
Sign here
This question is required

Separation Certificate Request

Note: You can only get a separation certificate once your final payment has been completed. A separation certificate will be ready within 48 hrs of payment being made.
Please confirm your last day of employment
/
/
Please enter a valid date
Please indicate the email where you want to get the Separation Certificate
Please enter a valid email

Employment Certificate Request

Note: An employment certificate will be ready within 48 hrs .

Please confirm your first day of employment
/
/
Please enter a valid date
Please indicate the email where you want to get the Employment Certificate
Please enter a valid email

Timesheet System - Password Reset

Note: Candidates using the FT360 portal can reset their password but if you require assistance, please click to submit the request below.

A member of our Customer Support Team will email you a temporary password that allows you to log in and set your password.
What is your username?
Please provide your existing username, if you have one
This question is required
Please provide your existing username, if you have one

Pay or Timesheet Query Details

Please provide the complete timesheet details for the reported period. For instance, if you worked 5 days this week (e.g. Mon to Fri), you must provide all the timesheet entries from Monday to Friday.

Note: You can only submit up to 7 working days for each inquiry. If you have over 7 days of pay query, please send another inquiry. Your inquiry will be rejected if you provide incomplete details.

Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time
Please select Yes below if you want to raise another issue about your pay for a different day or choose No if you have no more questions.
Yes
No
Please choose an answer


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time
Please select Yes below if you want to raise another issue about your pay for a different day or choose No if you have no more questions.
Yes
No
Please choose an answer


Date Worked
Enter the date when these hours were worked
/
/
Please enter a valid date
Enter the date when these hours were worked
Start Time
Enter the time when your shift started
:
Please enter a valid time
Enter the time when your shift started
End Time
Enter the time when your shift ended
:
Please enter a valid time
Enter the time when your shift ended
How many minutes was your unpaid break?
Enter the unpaid break time, e.g. 00:15 for 15 minute
:
Please enter a valid time
Enter the unpaid break time, e.g. 00:15 for 15 minute
Total Shift hours
Total shift hours minus the break time
Total shift hours minus the break time

Summary
Day 1: --, Total Shift Hours: 

Day 2: --, Total Shift Hours: 

Day 3: --, Total Shift Hours: 

Day 4: --, Total Shift Hours: 

Day 5: --, Total Shift Hours: 

Day 6: --, Total Shift Hours: 

Day 7: --, Total Shift Hours: 

Total Shift Hours Worked
Total Shift Hours Including the Break Time
00:00
Total Shift Hours Including the Break Time